(OUTDATED) FAQ: Frequently Asked Question
Will I receive a tracking number?
Yes, your order will automatically be assigned a tracking number as soon as your order is shipped! If you have not created an account and you would like to receive this tracking number to be tracked on our site please email us at Support@AntiAcneSoap.com
You can track your order here: AntiAcneSoap.com.com/pages/track-my-order
How long will it take to receive my order?
Your order will be assigned tracking information once your item(s) have been shipped – please allow a couple days for processing. Once shipped domestic (US) orders take anywhere from 7-10 days to arrive depending on the efficiency of your local postal service. International orders to CAN/UK/GER/FR/AUS/NZ/UK will take 7-14 days for delivery. Shipping times for all other international nations vary from 3 to 6 weeks but we can provide tracking information and we always ship packages with the fastest possible shipping option.
What if I want to return my order?
We honor a conditional 30 day return policy for unopened, unassembled or undamaged products. You will need to ship your product back to our warehouse where it will be reviewed for damage. After successfully reviewing your item, we will offer a full refund. Allow 5-7 days to see funds return to your account. Before sending back your package, please email us at Support@NattyDeals.com with the Subject Line: Return/Refund
For return address and more information, you can see our official return policy here: NattyDeals.com/pages/return-policy
What happens if I receive the wrong product?
Sometimes mistakes happen, we will do our best to correct it. If you receive an item in the wrong color or size please notify us within 7 days of receiving the package and we will fix it for you if it still has the tag on it!
How can I become a distributor or re-seller?
Please email us at: Support@NattyDeals.com with the Subject Line: Retail
Where can I track my order?
You can track your order on our website here: NattyDeals.com.com/pages/track-my-order
Do you have a toll free phone number?
Yes! Don't hesitate to give customer support a call at 1-(800) 445-3148 or email us at Support@AntiAcneSoap.com We are always happy to help!
What is the theme of your products?
Our goal is to offer you the highest quality accessories that you've never seen in a variety of different promos to make sure that you always get the lowest prices!